Cancellation policy
Tickets are non-refundable. All registrations are final to cover pre-committed event costs.
Ticket transfers allowed
If you can no longer attend, you may transfer your ticket to someone else at no cost. Please email us with the new attendee's name at least 7 days before the event.
Event cancellation by organisers
If the event is cancelled or postponed, you will receive a full refund or the option to transfer your ticket.
Exceptional circumstances
Partial refunds may be considered (for example illness or bereavement) at the organisers' discretion if requested at least 30 days prior.
Donations
Donations are gifts and are generally non-refundable. If you made a donation in error, contact us within 14 days at admin@rekindleon.com and we'll do our best to put it right. Gift-Aided donations that are refunded will be reported to HMRC.
You can cancel a recurring monthly partnership at any time from your member portal or by emailing us. Cancellation takes effect before the next billing date.
How to request a refund
Email admin@rekindleon.com with your order or donation reference. We aim to respond within 5 working days. Refunds are returned to the original payment method.